Front Desk Sales and Smoothie Bar Associate

Gold's Gym•Cornelius, NC

13d

About The Position

The Front Desk Sales and Smoothie Bar Associate greets and directs members, guests, and staff as they enter the gym, controls the front door and retail area, and assists with member requests and questions about gym operations and policies. The role also performs administrative duties as directed by the Gym General Manager or Operations Supervisor and processes retail and concession sales. At the smoothie bar, the associate operates smoothie machines and other beverage-related tools, maintains a clean and organized area, manages supplies, follows food-handling and safety guidelines, and provides customer service. Gold’s Gym describes itself as a growing fitness network with more than 550 locations across six continents. The company says its culture is grounded, reliable, and entrepreneurial, as well as enthusiastic, collaborative, and creative. Relocation assistance is not provided.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Ability to communicate effectively with staff and members, verbally, non-verbally, and in writing.
Understanding of basic accounting principles.
Understanding of basic cash-processing procedures.
Functional computer skills.
Ability to multitask.
Ability to work a flexible schedule that includes holidays and weekends.
Ability to repeatedly lift 25 pounds and stand for extended periods.
Uphold Gold’s Gym’s vision, mission, values, and code of conduct.

Responsibilities

Greet members and guests promptly and enthusiastically using the appropriate greeting for the time of day.
Provide security and control for the facility’s front door and retail area.
Check members into the gym according to established procedures and monitor check-ins for delinquent accounts, notifying the Gym Operations Supervisor as needed.
Register guests according to established procedures.
Direct guests and appointments promptly and professionally to the appropriate fitness consultant.
Answer phone calls by the third ring, use professional greeting techniques, respond to requests, and take appropriate messages with the caller’s name.
Record telephone inquiries in the script pad and Master Production Binder, transfer calls to the appropriate Fitness Consultants, and follow up to ensure appointments were booked properly.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the proper uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales.
Attend staff meetings as directed.
Complete gym walk-throughs as designated in the walk-through log.
Follow opening and closing procedures in the FDA training manual.
Log reported maintenance concerns and follow and report safety concerns.
Notify management of gym incidents requiring incident reports.
Work scheduled shifts and adhere to company attendance policies.
Perform other reasonable assignments directed by the Gym General Manager or Operations Supervisor, including light cleaning and picking up weights.
Operate smoothie machines and other beverage-related tools.
Keep the smoothie bar clean and organized.
Maintain inventory of supplies and restock as needed.
Follow health and safety guidelines for food handling and preparation.
Provide excellent customer service by promptly addressing customer inquiries and concerns.