Opening Shif Front Desk Sales and Smoothie Bar Associate

Gold's Gym•Cornelius, NC

12d

About The Position

The Front Desk Sales and Smoothie Bar Associate greets and directs members, guests, and staff; manages access to the gym; and assists with member requests and questions about gym operations and policies. The position also performs administrative duties as directed by the Gym General Manager or Operations Supervisor, processes retail and concession sales, and operates and maintains the smoothie bar. The listed opening shift is 8 a.m. to 12 or 1 p.m. Compensation is $12.00–$14.00 per hour. The role requires a flexible schedule that includes holidays and weekends.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Ability to communicate effectively with staff and members, verbally, non-verbally, and in writing.
Understanding of basic accounting principles.
Understanding of basic cash-processing procedures.
Functional computer skills.
Ability to multitask.
Ability to work a flexible schedule that includes holidays and weekends.
Ability to lift 25 pounds repeatedly and stand for extended periods.
Uphold Gold’s Gym vision, mission, values, and code of conduct.

Responsibilities

Greet members and guests promptly using the appropriate time-of-day greeting to create a friendly entrance and departure.
Provide security and control for the facility’s front door and retail area.
Check members into the gym using proper procedures, monitor check-ins for delinquent accounts, and notify the Gym Operations Supervisor when needed.
Register guests and direct guests and appointments to the appropriate fitness consultant promptly and professionally.
Answer phone calls by the third ring, address requests or take messages, document telephone inquiries, transfer calls to the appropriate fitness consultants, and follow up to confirm appointments were booked properly.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the proper uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales.
Attend staff meetings as directed and complete gym walk-throughs as designated in the walk-through log.
Follow opening and closing procedures in the FDA training manual.
Log maintenance concerns, follow and report safety concerns, and notify management of incidents requiring incident reports.
Work scheduled shifts and follow company attendance policies.
Complete other reasonable assignments as directed by the Gym General Manager or Operations Supervisor, including light cleaning and picking up weights.
Operate smoothie machines and use fruits and other beverage-related tools.
Keep the smoothie bar clean and organized and maintain and restock its supplies.
Follow health and safety guidelines for food handling and preparation.
Provide excellent customer service by addressing customer inquiries and concerns promptly.