Front Desk Coverage - Swing Shift

DESC•Seattle, WA

10d•$33 - $36•Onsite

About The Position

The Front Desk Coverage role at Clover Place, a DESC permanent supportive housing site in Seattle, provides customer service and building operations support for residents, staff, providers, and visitors. Clover Place has 95 affordable housing units and offers 24/7 on-site services for single adults with disabilities who are experiencing chronic homelessness. The role helps coordinate services, manage common spaces, maintain safety and security, and support the unit technician. The position works a swing shift from 3:30 p.m. to 12:00 a.m., with Wednesday and Thursday off. It is represented by SEIU Healthcare 1199NW.

Requirements

Basic understanding of homelessness and characteristics of the homeless adult population.
Ability to communicate and work effectively with staff from diverse backgrounds.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
Commitment to cooperation and continuity across programs and to treating clients with consideration and respect.

Nice To Haves

Bachelor’s degree in social or behavioral science.
Residential property management experience.
Experience with the challenges of mental illness and substance use.
Ability to drive an agency or personal vehicle for agency business, requiring a current Washington State driver’s license and an insurable driving record.

Responsibilities

Participate in daily shift briefings and read building logs before starting each shift.
Provide milieu coverage support when needed.
Distribute client medication and serve food during the shift.
Operate the lobby office, including checking visitors in and out, answering telephones, and monitoring security systems.
Maintain a healthy, welcoming environment by keeping grounds and common areas clean and following project rules and regulations.
Conduct regular perimeter walk-throughs and pick up trash and debris; enforce the good neighbor policy by addressing loitering on the property.
Greet emergency responders.
Check in tenant visitors and ensure they follow visitor policies and procedures.
Work cooperatively with on-site clinical and maintenance staff and visiting providers; refer residents to clinical and other relevant programming as appropriate.
Document significant resident events and building operations activities in the daily log, and read the log daily.
Manage building operations in the absence of other project and clinical staff, as assigned.
Intervene proactively in crises using de-escalation skills, respond to emergencies, and contact and collaborate with emergency response systems as needed.
Assist with property management functions as assigned.
Initiate appropriate responses to maintenance requests.
Participate in staff meetings and required staff training.
Help maintain a hygienic living environment, including preparing units for pest inspections and cleaning the trash room while on shift.