Front Desk Coverage - Swing Shift

Downtown Emergency Service Center•Seattle, WA

9d•Onsite

About The Position

The Front Desk Coverage role provides customer service and building operations support at Clover Place, a DESC permanent supportive housing site with 95 affordable housing units in Seattle’s Woodland neighborhood. Clover Place provides stable housing and 24/7 on-site services for single adults living with disabilities and experiencing chronic homelessness. The role respectfully greets residents, visitors, providers, and building staff; helps coordinate services; manages common spaces; monitors general-access areas to support safety and security; enforces project and visitor policies; and supports the unit technician. The position works cooperatively with clinical, maintenance, and visiting provider staff, and may manage building operations in the absence of other project or clinical staff as assigned. This is a full-time union-represented position with Wednesday and Thursday off and a swing shift from 3:30 p.m. to 12:00 a.m. The shift differential is $0.50 per hour. Salary is $32.72–$36.12 per hour.

Requirements

Basic understanding of homelessness and characteristics of the homeless adult population.
Ability to communicate and work effectively with staff from varied backgrounds.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
Commitment to cooperation and continuity across programs, and to consideration and respect for clients.

Nice To Haves

Bachelor’s degree in social or behavioral science.
Residential property management experience.
Experience with challenges related to mental illness and substance use.
Ability to drive an agency or personal vehicle for agency-related business, requiring a current Washington State driver’s license and an insurable driving record.

Responsibilities

Participate in daily shift briefings and read logs before each shift.
Provide milieu coverage support when needed.
Distribute client medication and serve food during the shift.
Operate the lobby office, including checking visitors in and out, answering telephones, and monitoring security systems.
Maintain a healthy and welcoming environment by keeping grounds and common areas generally clean and following project rules and regulations.
Conduct regular outside perimeter walk-throughs and pick up trash and debris while on shift.
Enforce the good neighbor policy by addressing loitering outside the building and on the property.
Greet emergency responders.
Check in tenant visitors and ensure guests follow visitor policies and procedures.
Work cooperatively with on-site clinical and maintenance staff and visiting providers; refer residents to clinical and other relevant programming as necessary.
Record significant resident events and building operations activities in a daily log, and read the log daily.
Manage building operations in the absence of other project and clinical staff, as assigned.
Proactively intervene in crises using de-escalation skills, respond to emergencies, and take appropriate action, including contacting and collaborating with emergency response systems.
Assist with property management functions as assigned.
Initiate appropriate responses to maintenance requests.
Participate in staff meetings and required staff training.
Help maintain a hygienic living environment, including assisting with in-unit preparation for pest inspections and cleaning the trash room while on shift.