Front Desk Supervisor

Concord Hospitality Enterprises • Jersey City, NJ

12d

About The Position

The Front Desk Supervisor leads the hotel front desk team and helps create a cohesive, guest-focused operation that follows brand and company standards. As a key point of interaction for hotel guests, the supervisor is expected to be proactive, responsive, caring, and responsible while delivering excellent service. The role offers opportunities for career growth, including potential advancement to Assistant General Manager roles.

Requirements

• Hotel front desk experience is required.
• Open availability for morning, afternoon, and overnight shifts.

Responsibilities

• Provide the highest quality of service to customers at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages according to established procedures.
• Develop thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer the switchboard using proper telephone etiquette and established standards.
• Block rooms and handle special requests.
• Monitor room availability and assist the AGM and GM with yield management and restrictions.
• Handle guest safe deposits according to established procedures.
• Keep the lobby and desk area clean and presentable.
• Maintain thorough knowledge of emergency and security procedures.

Benefits

• Medical, dental, and vision plans for eligible full-time associates.
• Life insurance for eligible full-time associates.
• Short-term and long-term disability options for eligible full-time associates.
• 401(k) options for eligible full-time associates.
• Tuition assistance for eligible full-time associates.
• Discounted room rates at Concord-managed hotels for eligible full-time associates.
• Training and development opportunities.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed