Front Desk Receptionist Jobs

About The Position

Requirements

• High school diploma.
• Minimum one year of experience in a medical setting, preferably in a scheduling role.
• Proficient medical terminology skills.
• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with providers and Medical Assistants about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.

Responsibilities

• Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit.
• Scan Insurance card and link insurance in patient’s chart.
• Update new paperwork yearly.
• Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification.
• Capture picture of the patient if not already done.
• Distribute patient questionnaires when necessary.
• Answer telephones courteously and send patient messages to appropriate staff.
• Schedule appointments.
• Call and remind patients of their upcoming appointments.
• Collect co-pays, deductibles and outstanding balances on patient accounts.
• Post co-pays and SFS payments as pre-payments.
• Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins.
• Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit.
• Scan paper documents into the patients’ chart when completed.
• Perform check out duties as well on days covering both positions.
• Responsible for opening office for operations: refill coffee station, water, food bags to check out, etc.
• Log into computers and EMR.
• Unlock doors and check first patient in no later than 8:45 a.m.
• Ensure daily workflow is maintained.
• Other duties as assigned.