Front Desk Receptionist Jobs

About The Position

Requirements

• Sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.
• Travel between offices is required to provide back up coverage for absences and to attend staff meetings.
• High School Diploma or GED required
• Previous clerical or administrative work preferred
• Bilingual (English/Spanish) required
• Pleasant, professional, welcoming and friendly demeanor with staff and clients
• Detail-oriented and able to multi-task in a busy office setting
• Proficiency using Microsoft Word
• Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, multi-line phone, and calculator
• Being cleared by criminal background check and fingerprinting when required

Responsibilities

• Answers telephone calls and directs messages as needed, following confidentiality and HIPAA protocol at all times
• Greets all clients and visitors and directs to appointments and meetings
• Maintains an up-to-date staff schedule (on duty, trainings, sick leave)
• Handles incoming/outgoing mail, including monthly postage report
• Maintains office equipment and supplies (stocking paper, toner, etc.)
• Performs front desk opening and closing procedures
• Check in clients and verify current insurance coverage for each appointment
• Collects client payments and issues receipts, recording all payments accurately in the daily log
• Sends clinician letters and confirm completion via email
• Ensures outpatient forms are well-stocked and rush basket assignments are completed
• Provides professional, friendly and attentive service to clients and staff
• Enforces confidentiality, payment policies, and waiting area rules
• Maintains a calm, low-noise reception environment
• Demonstrates flexibility to meet evolving needs
• Performs other duties as assigned

Benefits

• 13 paid holidays
• 12 days of vacation
• 12 days of sick leave per year
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
• Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
• Basic Life Insurance paid 100% by Catholic Charities
• Flexible Spending Account eligibility following 6 months of employment
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
• Annual longevity awards begin at 5 years of employment