Front Desk Receptionist
Chesapeake Urology • Columbia, MD8d • $21 - $25
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Front Desk Receptionist
Chesapeake Urology•Columbia, MD
•$21 - $25
About The Position
Chesapeake Urology is seeking a Front Desk Receptionist to join its front office team. The role helps shape patients’ first impression of the practice and provides a positive, professional experience while demonstrating a caring attitude. The position also supports team performance through leadership, coaching, and guidance. Responsibilities include coordinating front office operations, patient appointments and paperwork, check-in payments, patient information in practice management and electronic health record systems, referrals, follow-up procedures, and payment reconciliation. Travel to other sites may be necessary.
Requirements
- High school diploma or GED.
- At least two years of front office experience in a medical setting.
- Proficiency in medical terminology, ICD-9, and CPT-4 codes.
- Exceptional customer service skills.
- Strong written and verbal communication abilities.
- Proficiency with computer software and databases.
- Exceptional attention to detail.
- Ability to multitask and perform in a fast-paced environment.
- Strong proactive problem-solving skills.
- Typing speed of at least 40 words per minute.
- Comfort asking patients probing questions.
- Caring, compassionate, and patient demeanor.
- Ability to maintain HIPAA compliance.
Nice To Haves
- Prior leadership experience.
Responsibilities
- Oversee front office workflows to support smooth, efficient operations and coordination between the front and back office.
- Train new office staff and ensure they complete competency checklists.
- Schedule appointments and coordinate additional testing as directed by the physician.
- Review provider schedules in advance for block schedule accuracy and monitor appointment fulfillment rates.
- Compile necessary patient paperwork for daily appointments.
- Collect co-pays and outstanding balances at check-in and enter the daily batch into the Practice Management system.
- Review and enter patient demographics and clinical information into Practice Management and EHR systems, ensuring completeness and accuracy.
- Scan the front and back of patients’ driver’s licenses and insurance cards into Ntierprise.
- Ensure required referrals are obtained, scanned into the EMR, and linked to appointments in Practice Management.
- Reconcile payment batches at the end of each day and submit them to the Site Manager.
- Schedule follow-up procedures and coordinate local ASC cases.
- Assist patients with completing the Phreesia registration system.
- Travel to other sites as necessary.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Tuition reimbursement
- Employee assistance programs
- Corporate discounts
- Paid time off
- Competitive compensation
- Work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Job Search Resources
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