Front Desk Receptionist - Part Time - Bilingual Spanish

National Vision•Grand Prairie, TX

About The Position

America’s Best, part of National Vision, is hiring a part-time Front Desk Receptionist. Receptionists are the face of the store, greeting and welcoming customers, maintaining organized patient records, and helping patient schedules flow smoothly. The role provides prompt, courteous service to customers in person and by phone. The store is closed every Sunday. The receptionist supports store operations by ensuring a smooth customer flow, handling calls and appointment scheduling, processing managed care information, maintaining patient files, checking order status, and keeping the reception area and office supplies organized.

Requirements

Fluent in reading and speaking both English and Spanish.
Strong customer service skills.
Strong organizational skills.
High school diploma or equivalent.

Nice To Haves

Experience as a receptionist, front office representative, or in a similar role.
0–2 years of related experience or training.
Experience handling multiple phone lines.

Responsibilities

Provide high-quality customer service while following safety protocols.
Ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
Process and understand managed care plans and obtain documentation information from insurance companies as needed.
Provide customers with basic and accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull patient files for the following day's appointments.
Check order status and notify customers when orders arrive or when delays occur.
Keep the reception area tidy and presentable with necessary materials.
Receive, sort, and distribute daily mail and deliveries, and maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.