Bilingual Front Desk Receptionist and Customer Service Representative

Window World of Southwest Florida•Sarasota, FL

9d•$18 - $22

About The Position

Window World is seeking a motivated, customer-focused Bilingual Front Desk Receptionist and Customer Service Representative to support customers of its residential exterior remodeling products. The role works with current and potential customers, manages a high volume of inbound and outbound calls, and uses a customer relationship management (CRM) tool to schedule appointments and record customer data. The representative also troubleshoots product and service issues across departments by clarifying and documenting complaints, determining causes, selecting and expediting solutions, and following up to confirm resolution and customer understanding. The position calls for an energetic, positive approach and a customer-first mentality. Window World describes itself as the largest exterior remodeler in the United States. Its mission is to combine exceptional quality and workmanship with superior service at affordable prices.

Responsibilities

Handle inbound and outbound calls using proper phone etiquette.
Maintain strong knowledge of the organization’s products, policies, and services.
Convert customer inquiries from various communication channels into in-home sales appointments.
Schedule sales appointments, product installations, and service appointments with customers and the Window World team.
Resolve customer issues by determining the cause, facilitating a resolution, and following up with customers in a timely manner.
Create and update customer accounts accurately and enter records of customer interactions into the CRM.
Follow standard operating procedures.
Prepare customer service call reports for management.
Maintain a well-organized and professional workspace.
Assist with training and orientation for other team members as assigned.