Bilingual Front Desk Receptionist and Customer Service Representative

Window World • Sarasota, FL

8d

About The Position

Window World is seeking a highly motivated, energetic, and positive Bilingual Front Desk Receptionist and Customer Service Representative to support current and potential customers and provide a best-in-class customer experience. The role manages a high volume of inbound and outbound calls, uses a customer relations management (CRM) tool to schedule appointments and record customer data, and helps resolve product and service issues across departments. The representative clarifies and documents customer complaints, determines causes, coordinates and expedites solutions, and follows up to confirm resolution and customer understanding. The role supports Window World's residential exterior remodeling products and service, including windows, doors, siding, roofing, and shutters.

Window World is a full-service exterior remodeler with more than 200 locations nationwide. Its mission is to combine exceptional quality and workmanship with superior service at affordable prices. Each locally owned and operated location sells custom products in customers’ homes and manages the process through product ordering and final installation.

Requirements

• Bilingual ability, as indicated by the job title.
• Energetic and positive approach with a customer-first mentality.
• Ability to manage a high volume of inbound and outbound calls.
• Ability to use a CRM to schedule appointments and record customer data.
• Ability to clarify and document complaints, determine causes, coordinate solutions, and follow up with customers.
• Ability to maintain knowledge of products, policies, and services and follow standard operating procedures.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of the organization’s products, policies, and services.
• Convert customer inquiries from various communication channels into in-home sales appointments.
• Schedule sales appointments, product installations, and service appointments with customers and the Window World team.
• Resolve customer issues by determining the cause, facilitating a resolution, and following up with customers in a timely manner.
• Create and update customer accounts accurately and enter records of customer interactions into the CRM.
• Follow standard operating procedures.
• Prepare customer service call reports for management.
• Maintain a well-organized and professional workspace.
• Assist with training and orientation for other team members as assigned.

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Competitive compensation
• Employee discounts
• Process and systems training
• Paid holidays
• Medical insurance
• Dental insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed