Front Desk Receptionist

Serenity Mental Health Centers • Phoenix, AZ

8d

About The Position

The Front Desk Receptionist is the first point of contact for visitors, helping them feel welcome, heard, and supported. The role includes checking visitors in, answering calls, verifying visitor information, assisting with forms, and responding to general questions. The receptionist maintains a calm, clean, and welcoming front area, uses scheduling software and other office technology, and helps the team as needed. Industry-specific experience is not required; training is provided.

Requirements

• At least 1 year of experience in a fast-paced, service-oriented role.
• High school diploma or GED.
• Calm energy, attention to detail, and a strong team spirit.
• Ability to multitask and stay organized in a busy environment.
• Comfort using digital tools such as email, scheduling systems, and databases.
• A strong sense of privacy and confidentiality, or willingness to learn.
• Successful criminal background check and drug screening upon hire.

Responsibilities

• Greet visitors and guests warmly and professionally.
• Update and verify visitor information during each interaction.
• Assist visitors with forms and answer general questions.
• Build rapport with visitors by remembering their names, stories, and preferences.
• Maintain a clean, calm, and welcoming front area.
• Use scheduling software and office technology efficiently.
• Help out wherever needed as part of a collaborative team.

Benefits

• Paid time off: 10 days, increasing to 15 days after the first year.
• 10 paid holidays.
• Health, dental, and vision coverage, with the employer covering 90%.
• 401(k) plan.
• Rewards for referring people to the team.
• Career paths and skill-building opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED