Receptionist / Front Desk Associate

Erickson Senior Living•Ashburn, VA

2d•$17 - $19•Onsite

About The Position

The Front Desk Associate helps create a warm, welcoming, service-focused experience for residents, visitors, and team members. The role supports the community’s mission by providing hospitality, accurate communication, and assistance in maintaining a safe, well-organized environment. The associate greets and directs people, handles questions, answers calls and emails, and routes inquiries to the appropriate staff. The position also receives emergency calls, dispatches appropriate personnel, pages on-call physicians as needed, tracks resident status during incidents, manages resident lists, and handles package and mail logging, notification, sorting, and distribution. This position is with Ashby Ponds by Erickson Senior Living, a continuing care retirement community in Loudoun County, Virginia. The schedule is on call, and evening and weekend availability is preferred. Compensation is $17.00–$19.00 per hour, based on experience.

Requirements

Proven work experience as a receptionist, front desk representative, or in a similar role.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Strong verbal and written communication skills.
Professional appearance and a customer-focused attitude.
Ability to multitask and manage time effectively.
Strong organizational skills and attention to detail.
Basic computer literacy, including familiarity with Microsoft Office or scheduling software.

Nice To Haves

Evening and weekend availability is preferred.

Responsibilities

Greet and direct residents, visitors, and staff; check clients in or out and efficiently handle questions and concerns.
Answer incoming phone calls, respond to emails, and route inquiries to the appropriate staff member.
Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed, accurately and calmly.
Track the status of residents involved in a situation, such as whether they were transported to a hospital.
Maintain the resident list alphabetically and by apartment.
Log resident packages and notify residents when packages are ready for pickup.
Ensure mail is dispatched through the U.S. Mail at the end of each day; sort and distribute inter-office mail.
Help maintain a safe and well-organized environment.

Benefits

Medical, dental, and vision packages.
Annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options.
PTO plans.
Company-paid volunteer hours for eligible team members, in accordance with applicable state law.
401(k) for team members age 18 and over, with a company 3% match.
Onsite medical centers providing wellness visits and sick care for team members age 18 and over.
30% discount on food and drinks at onsite dining venues, plus discounted healthy-choice meal options.
Growth opportunities as the company opens new communities and expands existing ones.
Education assistance, certification reimbursement, and access to an online learning library with over 6,000 courses.
Flexibility and work-life balance.