Front Desk Receptionist

Familia Dental | Peoria, IL • Peoria, IL

9d • Onsite

About The Position

Familia Dental’s Peoria office is seeking a friendly, energetic, and organized Front Desk Receptionist for a fast-paced, community-oriented dental practice. The receptionist is the first point of contact for patients and welcomes them while managing appointments, patient records, and administrative tasks. The role’s purpose is to check patients in, verify insurance eligibility, confirm or reschedule appointments, and collect payments for services. Training is provided. The position may be part-time or full-time.

Requirements

• Excellent customer or patient service and verbal communication skills.
• Ability to read, write, speak, and understand information and present it effectively one-on-one with patients.
• Ability to use common-sense understanding to carry out detailed written or verbal instructions.
• Basic computer knowledge.
• Ability to work in a fast-paced, patient-focused environment.
• Organizational skills and attention to detail.
• Interpersonal and listening skills.
• Availability to work within the stated Monday–Friday and Saturday office hours, with Saturday availability when needed.
• Full-time schedule: at least four days a week, 30–40 hours per week, and full shifts of 8–10 hours.
• Part-time schedule: at least two days a week and 29 hours or fewer per week, with multiple half-day shifts or fewer full-day shifts.

Nice To Haves

• Experience with dental management software.
• Previous dental office experience.

Responsibilities

• Greet and check in patients.
• Answer phones and schedule appointments.
• Maintain patient accounts and records.
• Understand insurance plan rules and protocols and follow them.
• Listen to patients and other healthcare workers, respond sensitively to patients’ emotions, and follow directions from a dentist or supervisor.
• Verify patients’ insurance.
• Ensure record-keeping requirements are completed fully and accurately.
• Submit claims to insurance companies.
• Notify the Office Manager about equipment trouble or general safety concerns.
• Attend and participate in morning huddles, chart reviews, and regular office meetings.
• Follow company policies and procedures.
• Follow HIPAA regulations, state and federal OSHA laws, and safety standards, and maintain confidentiality.
• Perform other tasks as assigned.

Benefits

• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid holidays and time off.
• Access to financial advisors.
• Basic life and AD&D insurance.
• Voluntary life insurance.
• Voluntary short-term and long-term disability.
• On-demand pay, allowing employees to receive a portion of their check before payday.
• Part-time employees: flex time, 401(k), access to financial advisors, and on-demand pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed