Front Desk Receptionist

Michigan Orthopaedic Surgeons PLLC•Novi, MI

11d

About The Position

The Front Desk Receptionist supports patient registration and front-desk operations for an orthopaedic and musculoskeletal care team. The role maintains high customer-service standards while checking in patients, providing status updates, answering phones, and completing patient check-out. It includes obtaining, verifying, updating, scanning, and entering patient information; tracking information in the Electronic Medical Record; collecting copays and payments; ensuring forms are completed; and scheduling return appointments. The receptionist is expected to maintain a positive demeanor, comply with applicable laws and regulations, and protect patient confidentiality. Other duties may be assigned.

Requirements

High school diploma or general education degree (GED).
Two years of customer service experience required.
Maintain strict patient confidentiality and comply with applicable laws and regulations, including HIPAA, OSHA, and FLSA.

Nice To Haves

One year of experience in a medical setting preferred.

Responsibilities

Maintain the highest possible customer-service standards while checking in patients, providing status updates, and answering phones.
Interview patients or representatives to obtain and record identifying, contact, emergency-contact, attending-physician, and payment-responsibility information.
Verify, update, and scan information for new and returning patients.
Track patient information in the Electronic Medical Record, collect copays, and ensure forms are completed.
Complete patient check-out, including collecting outstanding balances, providing correspondence from practices, and scheduling return appointments.
Enter patient admitting information into the computer and collect copays and/or payments on account.
Maintain a positive demeanor with patients, peers, supervisors, and physicians, including when receiving feedback or direction.
Stay informed about and comply with applicable state and federal laws, including HIPAA, OSHA, and FLSA.
Maintain strict confidentiality.
Perform other duties as assigned.