Front Desk Receptionist

Familia Dental | Champaign, IL•Champaign, IL

7d•Onsite

About The Position

Familia Dental is seeking a friendly, professional, energetic, and organized Front Desk Receptionist for its Champaign dental office. This full-time role is the first point of contact for patients and involves welcoming them, managing appointments and patient records, verifying insurance eligibility, collecting payments, and completing administrative work that supports daily office operations. The practice is fast-paced and community-oriented, and training is provided. The schedule is 4 or more days per week, 30–40 hours per week, with full shifts of 8–10 hours. Working hours fall between Monday–Friday, 8:30 AM–7:00 PM, and Saturday, 8:30 AM–5:00 PM; availability to work Saturdays when needed is required.

Requirements

Excellent customer or patient service and verbal communication skills.
Ability to read, write, speak, and understand information and present it effectively one-on-one with patients.
Ability to use common-sense understanding to carry out detailed written or verbal instructions.
Basic computer knowledge.
Ability to work in a fast-paced, patient-focused environment.
Organizational skills and attention to detail.
Interpersonal and listening skills.
Availability to work 4 or more days per week, 30–40 hours per week, including Saturdays when needed, in full shifts of 8–10 hours.
Ability to work within the stated operating hours: Monday–Friday, 8:30 AM–7:00 PM, and Saturday, 8:30 AM–5:00 PM.

Nice To Haves

Experience with dental management software is preferred.
Previous dental office experience is preferred but not required.

Responsibilities

Greet and check in patients.
Answer the phone and schedule appointments.
Maintain patient accounts and records.
Understand and follow insurance plan rules and protocols.
Listen to patients and other healthcare workers, respond sensitively to patient emotions, and follow directions from a dentist or supervisor.
Verify patients' insurance.
Ensure record-keeping requirements are completed fully and accurately.
Submit claims to insurance companies.
Notify the Office Manager of equipment problems or general safety concerns.
Attend and participate in morning huddles, chart reviews, and regular office meetings.
Follow company policies and procedures.
Follow HIPAA regulations, state and federal OSHA laws, and safety standards, and maintain confidentiality.
Perform other tasks as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid holidays and time off
Access to financial advisors
Basic life and AD&D insurance
Voluntary life insurance
Voluntary short-term and long-term disability
On-demand pay, allowing employees to receive a portion of their check before payday