Front Desk Receptionist

Associa•Austin, TX

10d

About The Position

Goodwin and Company is seeking a Front Desk Receptionist to provide reception, clerical, and administrative support for community association managers and association operations. The role responds to resident and other communications, processes community documents and requests, supports meetings and mailings, and maintains community information and websites. It also rotates as receptionist and serves as a backup after-hours emergency contact when needed. The listed responsibilities are not all-encompassing and may change.

Requirements

High school diploma or GED required.
Six to twelve months of related clerical or administrative support experience required.

Nice To Haves

Associate degree preferred.

Responsibilities

Become familiar with each association’s documents as they relate to the service role.
Respond to phone calls, voicemails, and emails within 24 hours; forward non-routine or urgent calls to the Manager immediately.
Work with the Manager on violation letters as requested.
Coordinate with the ACC department and communicate with homeowners when necessary, including requesting additional information and providing application status updates.
Draft and mail letters as requested by the CAM within two business days.
Process community mailings, including special notices and meeting notices, within two business days.
Electronically file community-related documents via the company platform daily.
Maintain and program entry-gate directories within 24 hours.
Process entry-gate opening and maintenance requests via the company platform during regular business hours within 24 hours.
Process, maintain, program, and distribute pool tags, keys, cards, and fobs within 24 hours.
Rotate as receptionist on a scheduled basis.
Assist the CAM with preparation of Board meeting packets as needed.
Prepare and process Annual Meeting Notices within three business days, as time-sensitive work.
Prepare Annual Meeting materials, including the Welcome Packet and registration information, within two days.
Attend Board and/or Annual meetings with CAMs when necessary; may be required to take meeting minutes. Meetings may occur in the evening after regular working hours.
Maintain a current hardcopy and electronic community information sheet (hot sheet) as needed.
Complete miscellaneous tasks requested for CAM support and assist with other large-scale projects as needed.
Maintain community websites via the company platform as needed.
Act as backup for the after-hours emergency contact as needed when emergencies occur; the CAM is the first point of contact.
Review, code, and process invoices for payment of services daily, within 24 hours.
Perform other responsibilities as assigned; the list of duties may change.