Front Desk Receptionist

ONE Health Ohio•Newton Falls, OH

10d

About The Position

ONE Health Ohio is a Federally Qualified Health Center providing care to everyone in its communities, regardless of ability to pay. The mission-driven team works together to make high-quality care accessible to all. The Front Desk Receptionist is the first person patients meet and helps keep the front office running smoothly. The role greets patients, registers and checks them in and out, verifies insurance, schedules appointments, maintains patient records, and supports patient intake and billing processes.

Requirements

High school diploma or equivalent.
Familiarity with insurance information verification.
Competency with sliding fee scales.
CPR certification or ability to obtain it.

Nice To Haves

Previous medical office or receptionist experience.

Responsibilities

Greet and check in patients in a friendly and professional manner.
Handle all calls in a timely and professional manner.
Maintain accurate patient records in the EHR by obtaining, recording, and updating personal and financial information.
Complete new patient profiles.
Verify insurance and collect co-pays.
Inform patients about ONE Health Ohio’s policies and procedures regarding billing, payment of fees, sliding fee schedules, and payment options.
Handle patient intake forms and documentation.
Maintain the computerized appointment calendar to optimize patient satisfaction, provider time, and treatment room utilization.
Set up follow-up appointments and provide patients with their patient plans.
Reconcile the nightly deposit according to policy.
Maintain a safe and clean working environment by complying with procedures, rules, and regulations and adhering to infection-control policies and protocols.
Perform other duties as assigned.