Front Desk Receptionist

Four Seasons • Nashville, TN

9d • Onsite

About The Position

The Front Desk Agent is the first and last impression of Four Seasons Nashville, welcoming guests and creating meaningful connections through genuine hospitality. The role anticipates guest needs and delivers personalized experiences throughout the guest journey. It is part of the Front Office team and reports to the Front Office Manager. The position is part-time and requires flexibility to work a variety of shifts based on business needs.

Requirements

• Strong communication and interpersonal skills and a genuine passion for guest service.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Strong computer proficiency.
• Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays, based on business needs.
• Authorization to work in the United States; Four Seasons does not sponsor work authorization for this role.

Nice To Haves

• Previous Front Desk, Front Office, Concierge, or guest-facing hospitality experience is preferred.
• Luxury hotel experience is an asset.
• Experience with hotel property management systems is preferred.
• Knowledge of the Nashville market, attractions, and local experiences is a plus.

Responsibilities

• Welcome and register guests, explain accommodations, and establish payment methods.
• Facilitate accurate and professional check-in and check-out experiences.
• Respond to guest requests with personalized recommendations and solutions.
• Build guest relationships by understanding preferences and creating memorable experiences.
• Coordinate dining reservations, transportation, local experiences, and special requests.
• Handle guest communications by phone, email, chat platforms, and in person.
• Resolve guest concerns promptly while maintaining Four Seasons service standards.
• Accurately process packages, messages, mail, and other guest-related correspondence.
• Collaborate with internal departments to support a seamless guest experience.
• Maintain current knowledge of Nashville attractions, restaurants, entertainment venues, and local experiences.
• Use Opera PMS, guest recognition platforms, and other hotel systems to support daily operations.
• Support additional projects and responsibilities as assigned.

Benefits

• Competitive wages and comprehensive benefits package, including 401(k).
• Outstanding training, learning, and career development opportunities.
• Complimentary employee meals during shifts.
• Complimentary uniforms and uniform care.
• Employee Assistance Program.
• Diverse, inclusive, and engaging work environment where employees are encouraged to bring their authentic selves to work.
• Employee celebrations, recognition programs, and engagement events throughout the year.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed