Front Desk/Receptionist – Clerical (Litigation Support)

Leidos•Los Angeles, CA

8d•Onsite

About The Position

The Litigation Support Team at Leidos, supporting the U.S. Department of Justice (DOJ) in Los Angeles, California, is hiring a Front Desk/Receptionist to perform clerical and receptionist duties in a downtown Los Angeles DOJ office. The role supports the office’s mission by providing a professional experience to visitors and callers and by performing clerical, document-handling, and office-coordination work. The individual may support any division or section depending on office needs at the time of hire and is also expected to perform Document Management Technician duties as defined by the contract. The position is covered under the Service Contract Act. The stated pay is $18.52 per hour. Overtime and travel may be required as needed with proper authorization.

Requirements

Excellent written and oral communication skills.
Ability to perform detailed work consistently and accurately under pressure.
Ability to read and follow instructions.
Ability to understand a task, its objectives, and its context within the overall litigation support effort.
Ability to take initiative and ask questions when needed to complete tasks correctly, including when instructions are unclear or appear inconsistent with task objectives.
Typing and keyboarding skills.
Knowledgeable user of the Government’s office and network environment, including word-processing, database, spreadsheet, imaging, and telecommunications systems.
Ability to answer a multi-line phone system.
Must be a U.S. Citizen.
Must be able to obtain and maintain a Public Trust clearance.

Nice To Haves

Experience in a Government and/or Litigation Support environment, in conjunction with the basic qualifications.
Experience as a receptionist or in clerical work.
Undergraduate degree.
Current or active clearance.

Responsibilities

Receive telephone calls and visitors, control office access, and ensure that only properly cleared visitors are admitted.
Notify staff of visitors and incoming calls; take and relay messages when staff members are unavailable.
Handle citizen complaints by telephone and in person, direct people to the appropriate agency, and provide citizen complaint forms.
Respond to inquiries about office programs and direct callers or visitors to appropriate Federal, State, or local agencies for matters outside the USAO’s purview, providing contact information when available.
Receive legal documents, notify the appropriate person, and organize and maintain forms and other documents in prescribed binders.
Maintain current telephone listings and address files for departments and agencies, along with telephone directories needed by the office.
Reserve conference rooms upon request.
Receive, review, and distribute incoming mail, including interoffice mail and service of process; check and annotate mail; promptly notify staff of hand-delivered mail, FedEx and UPS deliveries, and faxes; and place items in the appropriate internal mailbox.
Receive office-supply requests from co-located personnel and submit interoffice replenishment orders as needed.
Receive reports of malfunctioning equipment, notify the appropriate contact, and follow up to ensure the equipment is repaired and available.
Index and maintain orderly files; file documents with the Clerk’s Office and deliver courtesy copies; make necessary corrections to documents when possible to complete filing.
Provide courier services from the USAO to courthouses and State and Federal agencies to file or deliver legal documents as required, including daily deliveries.
Perform work in an office setting involving some walking, standing, bending, and carrying small office items.
Work overtime depending on workload and caseload, with prior approval.
Perform Document Management Technician duties as defined by the contract.