Front Desk & Sales Support Receptionist

Sunday Cool•Tavares, FL

9d•Onsite

About The Position

Sunday Cool, LLC is a rapidly growing custom design and apparel-printing company serving camps and churches nationwide. The Receptionist is the first point of contact for visitors and callers and helps ensure client order pickups are complete, prepared, and welcoming. The role also staffs website live chat, gathers project details, and directs qualified leads to the sales team. Behind the scenes, the Receptionist supports sales representatives through returning-client outreach, daily order follow-ups, accurate Salesforce data entry, and review of orders and art requests for completeness. The position works closely with Sales, Art, Production, and Operations to identify missing information, coordinate next steps, and keep orders moving smoothly. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. (40 hours per week); extended hours may be required during peak season from May through July.

Requirements

2–3 years of relevant experience in an office environment.
Proficiency in Microsoft Office.
Proficiency in Salesforce.com.
Strong phone skills.
Ability to multitask and prioritize tasks without guidance.
Excellent interpersonal skills.
Punctuality and a strong attendance history.
Ability to work in a Mac environment.

Nice To Haves

Screen-printing knowledge.

Responsibilities

Greet visitors, vendors, and delivery personnel and connect them with the appropriate person.
Answer and route front-desk phone calls.
Keep the lobby and order-pickup area clean, organized, and welcoming.
Manage order pickups from preparation through completion; verify orders against order details, stage them before client arrival, and record completed pickups in Salesforce.
Staff website live chat during business hours, initiate conversations, respond promptly, collect project details, and route qualified leads to the appropriate sales representative.
Ensure website live chat coverage, including during breaks.
Research returning clients and accounts ahead of annual orders; send personalized texts and emails and schedule follow-up tasks for sales representatives.
Coordinate with sales representatives to avoid contacting clients who already have a project in progress.
Send daily order follow-up texts and emails on behalf of sales representatives, log activity in Salesforce, and flag client replies requiring prompt attention.
Enter sales, order, and product data accurately and consistently.
Review art request forms for completeness, accuracy, and alignment with internal requirements.
Maintain organized digital records and update internal systems.
Identify missing information or discrepancies and route them to the appropriate team.
Confirm required steps in the client ordering process are complete and orders meet internal standards before proceeding.
Collaborate with Sales, Art, Production, and Operations to keep orders flowing smoothly.
Communicate with teammates to resolve missing information or clarify order details.
Support administrative tasks that help sales operations run efficiently.