Front Desk Receptionist (Roxbury)

DENTAL DREAMS•Boston, MA

About The Position

KOS Services Inc. / Dental Dreams LLC is hiring a Receptionist for its Roxbury office in Massachusetts. The role focuses on scheduling appointments, supporting operational goals, and providing excellent customer service in a fast-paced dental office. The company provides dental services in modern facilities, with a stated mission to serve underserved communities.

Requirements

Customer service experience.

Nice To Haves

Experience with Dentrix and/or Eaglesoft.
Bilingual ability.
Interest in training to become a Dental Assistant and/or Office Manager.

Responsibilities

Maintain a high level of customer service.
Work as part of a team, emphasizing communication.
Schedule patient appointments according to monthly and daily patient goals.
Answer phones and confirm appointments.
Greet and check in patients.
Verify dental benefits accurately.
Maintain detailed patient records in a fast-paced environment.
Collect payments, co-payments, and deductibles.
Create insurance claims and submit pre-authorizations to insurance companies in a timely manner.
Pull patient charts for future appointments when necessary.
Maintain a clean and professional office environment.
Assist with presenting and/or explaining treatment plans.