Front Desk Associate
Planet Fitness • Hamden, CT20d • $17 - $17 • Onsite
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Front Desk
Planet Fitness•Hamden, CT
•$17 - $17•Onsite
About The Position
Planet Fitness is seeking a friendly and courteous Front Desk Associate to deliver first-rate service, promote customer satisfaction and loyalty, and support Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The role requires balancing multiple tasks while maintaining a welcoming, professional demeanor in a fast-paced retail environment. Associates serve members and prospective customers, handle telephone inquiries and payments, promote products and special offers, and help maintain club cleanliness, which may take up to 50% of a shift. This is a part-time position at the Hamden, Connecticut location. The position is listed with a fixed schedule, although hours and availability may vary based on training and club needs. Weekday and/or weekend hours may be scheduled. Discuss availability with the Hiring Manager or include it on the application.
Requirements
- At least 18 years of age.
- High school diploma or equivalent.
- Six months of face-to-face customer service experience in a retail environment.
- Ability to manage multiple responsibilities.
- Strong work ethic, decision-making ability, and problem-resolution skills.
- Self-starter able to take initiative with minimal direction and supervision.
- Ability to work a flexible rotating schedule.
- Superior customer service skills.
- Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
- Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
- Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
Nice To Haves
- One year of fitness experience preferred.
- Customer service experience in the fitness industry preferred.
- Open or flexible availability is a plus.
- Enthusiastic and energetic attitude.
Responsibilities
- Welcome and exit members in a confident, professional, and friendly manner.
- Anticipate members’ needs, respond promptly, and acknowledge members.
- Provide gracious and efficient telephone service, answering calls promptly and accurately.
- Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
- Help maintain club cleanliness, potentially for up to 50% of a shift.
- Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
- Accept customer payments and provide change and receipts.
- Promote revenue by communicating and demonstrating the benefits of products and special promotions.
- Answer customer questions and explain business procedures and policies clearly and accurately.
Benefits
- Competitive salary.
- 401(k) plan.
- Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
- Paid time off (applicable to full-time positions).
- Free Black Card membership and exercise incentives.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
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