Front Desk

Planet Fitness • Hamden, CT

20d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate to deliver first-rate service, promote customer satisfaction and loyalty, and support Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The role requires balancing multiple tasks while maintaining a welcoming, professional demeanor in a fast-paced retail environment. Associates serve members and prospective customers, handle telephone inquiries and payments, promote products and special offers, and help maintain club cleanliness, which may take up to 50% of a shift.

This is a part-time position at the Hamden, Connecticut location. The position is listed with a fixed schedule, although hours and availability may vary based on training and club needs. Weekday and/or weekend hours may be scheduled. Discuss availability with the Hiring Manager or include it on the application.

Requirements

• At least 18 years of age.
• High school diploma or equivalent.
• Six months of face-to-face customer service experience in a retail environment.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making ability, and problem-resolution skills.
• Self-starter able to take initiative with minimal direction and supervision.
• Ability to work a flexible rotating schedule.
• Superior customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.
• Enthusiastic and energetic attitude.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
• Help maintain club cleanliness, potentially for up to 50% of a shift.
• Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies clearly and accurately.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED