Front Desk Clerk - Signature

MGM Resorts International

18d • Onsite

About The Position

As a Front Desk Clerk at the Signature, you welcome guests and ensure a smooth check-in and check-out process while addressing their individual needs and concerns. The role includes managing billing transactions, coordinating with other departments to fulfill guest requests, and maintaining a secure and organized environment throughout each guest’s stay.

Requirements

• High school diploma or GED required.
• Ability to work varied shifts, including weekends and holidays.

Nice To Haves

• Experience in a similar resort setting preferred.
• At least 1 year of prior relevant face-to-face guest service experience preferred.

Responsibilities

• Welcome guests and provide memorable service by anticipating their needs and responding to and resolving complaints in alignment with S.H.O.W. Service Basics.
• Manage arrivals and departures, including early and late arrivals and departures, walk-ins, and other tasks associated with guest room check-ins and check-outs.
• Offer upgraded accommodations when available through authorized programs and processes, and promote MGM Rewards enrollment and benefits.
• Partner with Housekeeping and other related departments to meet guest expectations and special requests.
• Ensure charges and credits are posted correctly, collect payments, handle cash and credit transactions, and balance cash and cash-equivalent transactions according to property procedures.
• Control and issue keys while protecting guest security, privacy, and confidentiality.
• Perform other job-related duties as requested.

Benefits

• Wellness incentive programs supporting physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED