Front Desk Coordinator

Platinum Dermatology Partners LLC•Phoenix, AZ

17d•Onsite

About The Position

Platinum Dermatology Partners is a network of dermatology clinics offering general, cosmetic, medical, plastic surgery, and cancer screening treatments. The Front Desk Coordinator handles front desk operations at a fast-paced clinic and serves as a first point of contact for patients, providing professional, friendly service with a patient-first approach. The role includes patient registration and scheduling, maintaining patient information in EMA, checking insurance eligibility and authorizations, and collecting payments. Employees are expected to perform quality work within deadlines, interact professionally, contribute effectively as team members, and coordinate with others as needed. The position is located in Paradise Valley, Phoenix, Arizona, and is full-time. Salary is undisclosed. Platinum Dermatology Partners describes its purpose as empowering the practice of exceptional dermatology and its core values as collaboration, ownership, respect, excellence, authenticity, and integrity.

Requirements

High school diploma or GED equivalent.
At least 2–3 years of experience working at the front desk in a medical office or clinic.
Experience with patient check-in and check-out workflows.
Prior insurance verification and scheduling experience.
Knowledge of medical dermatology terminology, CPT, and ICD-10.
Strong written and verbal communication skills.
Strong mathematics skills.
Professional appearance and mannerisms.
Ability to work efficiently in a fast-paced environment.
Ability to demonstrate compassion and caring when dealing with patients, coworkers, and others.
Ability to prioritize tasks, understand provider instructions, and know when to seek information or advice.

Nice To Haves

Prior dermatology or cosmetic experience.
Experience using EMR systems.

Responsibilities

Answer phones, greet patients, schedule appointments, respond to routine inquiries, and forward non-routine requests to appropriate personnel.
Prepare necessary patient paperwork before appointments.
Review EMA for patient information that needs updating.
Update patient information and enter it accurately in EMA.
Identify payer sources and verify insurance eligibility and prior authorization.
Record and collect patient copays and/or balances at check-in and check-out.
Perform other duties as assigned.
Perform quality work within deadlines, interact professionally with employees, customers, and suppliers, contribute to team assignments, and coordinate work efforts with others.