Front Desk Agent
About The Position
As a Front Desk Agent at the Residence Inn, you will be the first point of contact for guests, providing exceptional service and ensuring a smooth and welcoming experience from arrival to departure. The role includes guest reception, check-in and check-out, reservation handling, answering inquiries, resolving concerns, processing payments, maintaining the front desk area, coordinating with other departments, and completing administrative tasks. The position requires flexibility to work various shifts, including evenings, weekends, and holidays. The stated shift is part-time, 3 PM–11 PM. Onvo is an equal opportunity employer. It maintains a respectful work environment and does not tolerate discrimination. Applicants and Team Members are recruited, hired, promoted, and evaluated without regard to protected characteristics under applicable federal, state, and local laws.
Requirements
- Previous experience in a customer service role, preferably in a hotel or hospitality setting.
- Excellent verbal and written communication and interpersonal skills.
- Proficiency using property management systems (PMS) and standard office software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and a positive, guest-focused attitude.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Professional demeanor and appearance.
- Ability to stand for extended periods and occasionally lift up to 25 pounds.
Responsibilities
- Greet guests warmly and efficiently upon arrival and throughout their stay.
- Handle guest check-ins and check-outs promptly and accurately.
- Process reservations, cancellations, and modifications using the property management system.
- Answer phone calls, direct inquiries, and provide information about hotel services, facilities, and local attractions.
- Address guest concerns, resolve issues, and escalate complex problems to management when necessary.
- Process payments, maintain accurate cash handling procedures, and reconcile daily transactions.
- Maintain a clean and organized front desk area and lobby.
- Collaborate with housekeeping and maintenance to ensure guest satisfaction.
- Assist with administrative tasks as needed, including sorting mail and preparing reports.
- Adhere to company policies and procedures, including safety and security guidelines.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
