Front Desk Agent - ZYREA

IHG•United States,

18d•$18 - $20

About The Position

The Front Desk Agent creates a welcoming and memorable hotel experience by handling guest transactions, providing local insights, anticipating guest needs, and helping guests feel at home. The role includes managing bookings and check-in and check-out, assisting with requests and concerns, and serving as a brand ambassador while following safety procedures. The agent also supports colleagues with ad hoc duties as needed.

Requirements

Communication skills and an approachable manner.
Problem-solving skills.
Fluency in the local language.
Reading, writing, basic math, and computer skills.
Flexibility to work night, weekend, and holiday shifts.
High school diploma or equivalent qualification.
Ability to lift, push, and pull objects weighing up to 50 lbs (23 kg), with bending and kneeling involved.

Nice To Haves

Additional language skills.
College or university degree.
Ideally, at least one year of experience in a front desk or guest service position.

Responsibilities

Welcome guests and acknowledge IHG Rewards Club members and returning guests in person or by phone.
Take and manage guest bookings, identify upselling opportunities, and explain ways guests can improve their stay.
Handle cash and credit transactions.
Check guests in and out, verify identification, issue room keys, and control and release safety deposit boxes.
Record and act on guest preferences and handle guest messages, requests, questions, and concerns.
Assist guests with issues such as billing and provide local information, involving management when necessary.
Follow safety procedures, report incidents, and wear protective gear as required.
Maintain a professional appearance and act as a brand ambassador.
Stay informed about events and activities scheduled for the day.
Help colleagues with other ad hoc duties as needed.