Front Desk Jobs in Detroit, IL

About The Position

Requirements

• At least six months of customer service experience involving interactions with customers.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to provide a high level of customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

• One year of customer service experience involving in-person and telephone interactions.
• Billing and collections experience.
• Computer literacy with electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous and professional service to patients by phone, in person, or through secure messaging, identifying and resolving needs related to patient intake and care.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, or updating required patient and guarantor demographic information, following patient-identification procedures.
• Obtain copies of insurance cards and identification, and collect signatures on required forms.
• Verify information on appropriate accounts to determine insurance coordination of benefits and, when applicable, pre-certification or prior authorization.
• Help patients complete forms needed for regulatory and billing requirements before clinical care; scan paperwork and explain financial assistance.
• Proactively request payments for current and past medical services and receive and process payments according to applicable procedures.
• Stay current on role responsibilities and updates by reviewing relevant communications, dashboards, work queues, and other materials, and by attending clinic or service-line meetings.

Benefits

• Benefits eligible; the description refers applicants to Intermountain's comprehensive benefits package.