Hotel Front Desk Clerk (Horseshoe Bossier)

Caesars Entertainment•Bossier City, LA

21h

About The Position

The Hotel Front Desk Agent provides friendly, aggressive hospitality in accordance with The Family-Style Service model. The role greets and assists guests during check-in and checkout, provides information and directions about property services, and continually seeks ways to improve service and reduce customer wait times. The agent supports hotel operations through reservations, guest account processing, payment handling, coordination with Housekeeping, and prompt resolution of guest concerns.

Requirements

High school diploma or equivalent.
Must be able to obtain Responsible Vendor Certification.
Superior customer service skills.
Experience in data entry and dealing with the public.
Computer usage skills.
Ability to work well with coworkers and as part of a team.
Ability to work a flexible schedule, including nights, weekends, and holidays as necessary.
Professional appearance and demeanor.
Strong interpersonal skills.
Ability to read, write, speak, and understand English.
Ability to stand for long periods.
Ability to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
Ability to lift and carry up to 25 pounds.
Ability to respond to visual and aural cues.
Manual dexterity to operate a computer, telephone, photocopy machine, fax machine, ten key embosser, printer, and bar encoder.
Ability to move around casino/hotel and front desk areas throughout the entire shift.
Ability to respond calmly to many customer demands in a fast-paced environment.
Ability to tolerate areas containing secondhand smoke.

Nice To Haves

Career interest in hospitality or a related industry.
Proficiency in Microsoft Word, Office, Outlook, and Excel.
Knowledge of an LMS system.

Responsibilities

Greet and welcome customers warmly and represent Caesars as a proud Team Member.
Serve as a hotel representative and customer-service role model for other Team Members.
Understand, value, and support Caesars’ mission, vision, and values.
Stay informed about special events, promotions, and player programs.
Resolve customer issues and complaints promptly and courteously using the Family-Style Service model and Service Recovery tools.
Improve friendly, helpful service and reduce customer wait times.
Accurately check guests in and out.
Ensure all guest interactions are courteous, informative, and thorough.
Ensure Housekeeping cleans rooms before issuing keys.
Post charges and settle folios for individuals, groups, and due-outs communicated through Housekeeping.
Receive cash, credit cards, and comps as payment, obtaining proper approval and authorization.
Maintain an operating bank, render bills, and issue change.
Provide reservations for casino and hotel guests, including restaurants and on-property special events.
Ensure timely delivery of messages, mail, and packages for guests and hotel/casino departments.
Work with the Executive Host to ensure complimentary and high-end amenity offerings are provided as agreed.
Maintain knowledge of the hotel, community, and special events to provide superior guest service.
Maintain a positive and enthusiastic demeanor with internal and external guests.