Front Desk Agent

Embassy Suites Portland Tigard • Tigard, OR

2d • Onsite

About The Position

The Front Desk Agent is the first point of contact for guests at Embassy Suites Tigard in Tigard, Oregon. The role creates memorable guest experiences by handling questions, requests, and complaints promptly and courteously throughout guests’ stays. The agent provides friendly, efficient, and accurate check-in and check-out service, responds to requests in a fast-paced environment, and coordinates with other hotel departments to meet guest needs. The position also provides information about the local area and hotel facilities, handles calls and reservations, and follows cash-handling and charge-reconciliation procedures.

Requirements

• Strong verbal and written communication skills.
• Ability to read, write, type, and use basic technology.
• Ability to stand for an entire shift.
• Ability to lift at least 25 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous guest-facing customer service experience in a fast-paced environment is ideal.

Responsibilities

• Provide guests with a friendly, efficient, and error-free check-in and check-out experience.
• Coordinate with other departments to handle ongoing guest requests and ensure they are met.
• Answer questions about the local area and hotel facilities, and provide directions and resources.
• Use proper phone etiquette when transferring calls, taking messages, and making reservations.
• Follow cash-handling procedures and post and reconcile charges on guest receipts.
• Support hotel goals through teamwork and collaboration with all departments.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Short-term and long-term disability insurance.
• Company-matched 401(k) plan.
• Paid holidays, vacation, and sick leave.
• Flexible Spending Account.
• Employee assistance program.
• Hotel benefits.
• Leadership development program.
• Educational opportunities and tuition reimbursement.
• Daily pay.
• Paid jury duty, personal, medical, and military leave in accordance with applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed