Concierge (Weekends | Overnight) - Prime Gastonia

Prime Senior Management LLC•Gastonia, NC

2d•Onsite

About The Position

Prime Independent Living is seeking a warm, professional, and service-minded Front Desk Concierge to create welcoming experiences for residents, families, guests, and team members. The Concierge is often the first person people see when they enter the community and provides helpful, attentive support throughout the overnight shift. This role welcomes visitors, assists residents, answers and directs phone calls, and supports daily community operations to help maintain a welcoming and organized environment. The position also provides front desk and administrative support, including handling mail and deliveries, maintaining resident information and records, monitoring safety systems, communicating needs and concerns to appropriate team members, and assisting community leadership and departments. The Concierge collaborates with teams across the community, supports events and projects, and helps residents and guests connect with services and resources. The role is scheduled for weekends from 12:00 AM to 8:00 AM.

Requirements

High school diploma or equivalent required.
Warm, professional communication and interpersonal skills.
Strong organization, attention to detail, and multitasking skills.
Comfort using computers, Microsoft Office, and basic office technology.
Ability to maintain confidentiality and exercise sound judgment.
Dependability and professionalism, with the ability to work independently and as part of a team.
Ability to stand, sit, and move throughout the community as needed.
Flexibility to work weekends, holidays, or varying shifts based on community needs.
Successful completion of required background screening and drug testing.
Genuine appreciation for serving older adults and creating meaningful experiences.

Nice To Haves

Previous experience in customer service, hospitality, concierge, front desk, administrative support, or senior living.

Responsibilities

Welcome residents, families, guests, and visitors warmly and professionally.
Answer and direct incoming phone calls and connect visitors with appropriate team members.
Represent Prime's commitment to hospitality and help create a positive first impression.
Build relationships with residents and provide friendly assistance with day-to-day requests.
Receive and distribute mail, packages, floral deliveries, and other resident items.
Help welcome new residents and families and support their transition into the community.
Maintain resident directories, emergency contact information, and community communication resources.
Help residents and families navigate community services, events, and resources.
Support daily front desk operations and assist with correspondence, mailings, filing, data entry, and other administrative tasks.
Maintain accurate records and community information.
Monitor resident check-in and safety systems and communicate concerns to appropriate team members.
Provide administrative support to community leadership and departments as needed.
Monitor community entrances, alarms, cameras, and other safety systems as directed.
Maintain a clean, organized, and welcoming lobby and reception area.
Communicate maintenance concerns, resident needs, and operational issues to appropriate departments.
Respond calmly and professionally to unexpected situations and follow established community procedures.
Collaborate with all departments to support residents and daily community operations.
Assist with resident events, special projects, and community celebrations.
Connect residents and guests with dining, activities, transportation, maintenance, and other community services.
Support community needs as appropriate to help create a seamless resident experience.