Concierge (Lead | Daytime) - Prime Gastonia

Prime Senior Management LLC•Gastonia, NC

About The Position

Prime Independent Living is seeking a warm, professional, and service-minded Front Desk Concierge to create exceptional experiences for residents, families, guests, and team members. The concierge is often the first person people see when they enter the community and provides a welcoming, helpful presence throughout the day. This role welcomes visitors, assists residents, answers and directs calls, and supports daily community operations in a way that helps people feel at home. The position supports hospitality and first impressions, resident and family needs, front desk and administrative operations, community safety, and collaboration with other departments. The listed schedule is Monday through Friday, 8 a.m. to 4 p.m., with weekend flexibility. Flexibility to work weekends, holidays, or varying shifts based on community needs is also stated.

Requirements

High school diploma or equivalent required.
Warm, professional communication and interpersonal skills.
Ability to connect with people and make others feel welcome.
Strong organization, attention to detail, and multitasking skills.
Comfort using computers, Microsoft Office, and basic office technology.
Ability to maintain confidentiality and exercise sound judgment.
Dependable and professional, with the ability to work independently and as part of a team.
Ability to stand, sit, and move throughout the community as needed.
Flexibility to work weekends, holidays, or varying shifts based on community needs.
Successful completion of required background screening and drug testing.
Genuine appreciation for serving older adults and creating meaningful experiences.

Nice To Haves

Previous experience in customer service, hospitality, concierge, front desk, administrative support, or senior living.

Responsibilities

Welcome residents, families, guests, and visitors with warmth, professionalism, and genuine hospitality.
Create a positive first impression and help ensure people entering the community feel welcomed and supported.
Answer and direct incoming phone calls and assist visitors with questions, connecting them with appropriate team members.
Represent Prime and its commitment to exceptional hospitality.
Build relationships with residents and provide friendly assistance with day-to-day requests.
Receive and distribute mail, packages, floral deliveries, and other resident items.
Help welcome new residents and families and support their transition into the community.
Maintain resident directories, emergency contact information, and community communication resources.
Help residents and families navigate community services, events, and resources.
Support daily front desk operations and help keep the community organized.
Assist with correspondence, mailings, filing, data entry, and other administrative tasks.
Maintain accurate records and community information.
Monitor resident check-in and safety systems and communicate concerns to appropriate team members.
Provide administrative support to community leadership and departments as needed.
Monitor community entrances, alarms, cameras, and other safety systems as directed.
Help maintain a clean, organized, and welcoming lobby and reception area.
Communicate maintenance concerns, resident needs, and operational issues to the appropriate department.
Help ensure common areas meet Prime's hospitality and presentation standards.
Respond calmly and professionally to unexpected situations and follow established community procedures.
Work with all departments to support residents and daily community operations.
Assist with resident events, special projects, and community celebrations.
Connect residents and guests with dining, activities, transportation, maintenance, and other community services.
Support community needs as appropriate and help create a seamless resident experience.