Concierge (Weekends | Evening) - Prime Gastonia
About The Position
Prime Independent Living is seeking a warm, professional, service-minded Front Desk Concierge to create welcoming experiences for residents, families, guests, and team members. The Concierge is often the first point of contact for people entering the community and provides a friendly, helpful presence while supporting residents and daily community operations. The role combines hospitality, resident and family assistance, front-desk administration, community safety monitoring, and collaboration with other departments. The Concierge helps maintain an organized, safe, and welcoming community environment and supports resident events and other community needs. The position is scheduled for weekends, 4:00 PM–12:00 AM.
Requirements
- High school diploma or equivalent.
- Warm, professional communication and interpersonal skills.
- Strong organization, attention to detail, and multitasking skills.
- Comfort using computers, Microsoft Office, and basic office technology.
- Ability to maintain confidentiality and exercise sound judgment.
- Dependable and professional, with the ability to work independently and as part of a team.
- Ability to stand, sit, and move throughout the community as needed.
- Flexibility to work weekends, holidays, or varying shifts based on community needs.
- Successful completion of required background screening and drug testing.
- Genuine appreciation for serving older adults and creating meaningful experiences.
Nice To Haves
- Previous experience in customer service, hospitality, concierge, front desk, administrative support, or senior living.
Responsibilities
- Welcome residents, families, guests, and visitors with warmth and professionalism.
- Answer and direct incoming calls and connect visitors with appropriate team members.
- Represent Prime and its hospitality standards positively.
- Build relationships with residents and assist with day-to-day requests.
- Receive and distribute mail, packages, floral deliveries, and other resident items.
- Help welcome new residents and families and support their transition into the community.
- Maintain resident directories, emergency contact information, and communication resources.
- Help residents and families navigate community services, events, and resources.
- Support daily front-desk operations and assist with correspondence, mailings, filing, data entry, and other administrative tasks.
- Maintain accurate records and community information.
- Monitor resident check-in and safety systems and communicate concerns to appropriate team members.
- Provide administrative support to community leadership and departments as needed.
- Monitor entrances, alarms, cameras, and other safety systems as directed.
- Maintain a clean, organized, and welcoming lobby and reception area.
- Communicate maintenance concerns, resident needs, and operational issues to the appropriate department.
- Respond calmly and professionally to unexpected situations and follow established community procedures.
- Collaborate with departments to support residents and daily operations.
- Assist with resident events, special projects, and community celebrations.
- Connect residents and guests with dining, activities, transportation, maintenance, and other community services.
- Support community needs as appropriate to create a seamless resident experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
