Concierge (Weekends | Daytime) - Prime Gastonia
About The Position
Prime Independent Living is seeking a warm, professional, service-minded Front Desk Concierge to create welcoming experiences for residents, families, guests, and team members. The Concierge is often the first person people encounter and provides a friendly, helpful presence throughout the day by welcoming visitors, assisting residents, answering and directing phone calls, and supporting daily community operations. The position supports hospitality and front desk operations, resident and family needs, administrative tasks, community safety, and collaboration across departments. The Concierge helps residents and guests access community services and resources and contributes to a clean, organized, welcoming environment. The posted schedule is weekends, 8:00 AM–4:00 PM.
Requirements
- High school diploma or equivalent required.
- Warm, professional communication and interpersonal skills.
- Strong organization, attention to detail, and multitasking skills.
- Comfort using computers, Microsoft Office, and basic office technology.
- Ability to maintain confidentiality and exercise sound judgment.
- Dependable and professional, with the ability to work independently and as part of a team.
- Ability to stand, sit, and move throughout the community as needed.
- Flexibility to work weekends, holidays, or varying shifts based on community needs.
- Successful completion of required background screening and drug testing.
- Genuine appreciation for serving older adults and creating meaningful experiences.
Nice To Haves
- Previous experience in customer service, hospitality, concierge, front desk, administrative support, or senior living is preferred.
Responsibilities
- Welcome residents, families, guests, and visitors with warmth, professionalism, and hospitality.
- Create a positive first impression and help people entering the community feel welcomed and supported.
- Answer and direct incoming phone calls and assist visitors with questions, connecting them with appropriate team members.
- Represent Prime and its commitment to hospitality.
- Build relationships with residents and provide friendly assistance with day-to-day requests.
- Receive and distribute mail, packages, floral deliveries, and other resident items.
- Help welcome new residents and families and support their transition into the community.
- Maintain resident directories, emergency contact information, and community communication resources.
- Help residents and families navigate community services, events, and resources.
- Support daily front desk operations and assist with correspondence, mailings, filing, data entry, and other administrative tasks.
- Maintain accurate records and community information.
- Monitor resident check-in and safety systems and communicate concerns to appropriate team members.
- Provide administrative support to community leadership and departments as needed.
- Monitor community entrances, alarms, cameras, and other safety systems as directed.
- Help maintain a clean, organized, welcoming lobby and reception area and ensure common areas meet Prime’s hospitality and presentation standards.
- Communicate maintenance concerns, resident needs, and operational issues to the appropriate department.
- Respond calmly and professionally to unexpected situations and follow established community procedures.
- Work with all departments to support residents and daily community operations.
- Assist with resident events, special projects, and community celebrations.
- Connect residents and guests with dining, activities, transportation, maintenance, and other community services.
- Support community needs as appropriate to help create a seamless resident experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
