PBX Operator (Relief)/Front Desk Associate - Wyndham Legacy Golf Resort

Travel + Leisure Co.•Phoenix, AZ

About The Position

Travel + Leisure Co. is seeking a PBX Operator/Front Desk Associate for Wyndham Legacy Golf Resort. The role provides guest service from registration through checkout, including welcoming guests, sharing information about the resort and local attractions, quoting room rates, and confirming reservations. Associates work two days as a PBX Operator and three days at the front desk. The stated PBX schedule is Saturday and Sunday, 8:00 or 10:00 a.m. to 4:30 or 6:30 p.m.; the front desk schedule includes first and second shifts with open availability. The hourly wage is $17.75. The position also involves handling guest transactions, maintaining accurate guest folios, responding to inquiries, and coordinating with other departments to support teamwork and quality service.

Requirements

Professional appearance and a positive, can-do attitude.
Excellent communication skills and ability to read, write, and understand English.
Ability to solve problems with minimal supervision.
Basic math skills and knowledge of proper cash-handling procedures.
Ability to multitask and work in a fast-paced environment.
Attention to detail and strong organizing skills.
Basic computer and office skills.
Ability to work independently or with others as needed.

Nice To Haves

Knowledge of hotel hospitality front office systems.

Responsibilities

Welcome guests and provide friendly service.
Guide guests through registration, issue unit keys, and share information about the resort and area attractions.
Process cash and credit card transactions according to established procedures.
Balance cash receipts, perform bucket checks, and complete other cashier and money-handling duties.
Complete checkout procedures and verify that guest folios reflect the correct charges and credits.
Reserve and confirm individual and group reservations.
Provide room rate quotes.
Respond to guest inquiries and concerns as quickly and completely as possible.
Promote teamwork and quality service through daily communication and coordination with other departments.

Benefits

Medical, dental, and vision coverage.
Flexible spending accounts.
Life and accident coverage.
Disability coverage.
Depending on position, paid time off, parental leave, and holidays.
Paid volunteer time through Wish day, to volunteer at an approved organization.
401(k) with employer match, subject to eligibility requirements including tenure.
Legal and identity theft plan.
Voluntary income protection benefits.
Wellness program, subject to provider availability.
Employee Assistance Program.