PBX Operator - Main Campus - Relief

Iberia Medical Center•New Iberia, LA

4d•Onsite

About The Position

Iberia Medical Center is hiring a PBX Operator for its Main Campus. The operator answers calls through the PBX telephone console, directs calls according to hospital guidelines, and uses paging and beeper systems to contact hospital staff and physicians. The role requires knowing hospital codes and who should be paged or beeped for each code, monitoring the in-house camera system and notifying appropriate personnel when needed, periodically printing patient census reports, and keeping on-call staff and beeper information current. The position also supports patient registration. Responsibilities include gathering demographic and insurance information, ensuring registrations are accurate and timely, completing paperwork and obtaining required signatures, calculating and collecting patient deposits and other amounts due, and informing patients about financial obligations. The employee must communicate professionally and in a customer-friendly manner with patients, visitors, and other customers. They must be willing to work in different registration areas, including preregistration, the Emergency Room, front lobby registration at the Main or North campus, and insurance verification. They may operate the switchboard during breaks and after hours, perform other assigned work during evening or slower periods, assist with quality assurance and performance improvement activities, and help coworkers as needed. The schedule is evenings every other weekend. A high school diploma or equivalent is required; no experience is required.

Requirements

High school graduate or equivalent.
No experience required.
Must be willing to work in any aspect of the registration process, including preregistration, Emergency Room, front lobby registration at either campus, or insurance verification.

Responsibilities

Answer incoming calls through the PBX telephone console and direct calls according to hospital guidelines.
Page and beep hospital staff and physicians as needed, including in response to hospital codes.
Know the hospital codes and the personnel to contact for each code.
Monitor the in-house camera system and notify appropriate personnel when necessary.
Print patient census reports periodically to track patients on the premises.
Maintain an up-to-date list of on-call staff and their beeper numbers.
Obtain patient demographic and insurance information and ensure registrations are accurate and timely.
Complete patient registration paperwork and obtain required signatures.
Calculate and collect patient deposits and other amounts due, including amounts related to pre-existing accounts, and inform patients of financial obligations.
Communicate professionally and in a customer-oriented manner with patients, visitors, and other customers.
Work in registration areas as needed, including preregistration, the Emergency Room, front lobby registration at the Main or North campus, and insurance verification.
Operate the telephone switchboard during breaks and after hours as needed.
Perform other assigned work during evening and slower periods.
Assist with quality assurance reviews and participate in performance improvement activities.
Help coworkers as needed.