PBX Operator

Parker Hannifin•Cleveland, OH

About The Position

The PBX Operator is the primary point of contact for inbound telephone communications at the Corporate Headquarters. The role provides callers with a professional, courteous, and efficient experience by answering, screening, routing, and transferring calls; supplying general directory information; and assisting callers with voicemail and automated phone-system options. The operator maintains accurate corporate directory information, supports internal and external communications, and represents Parker-Hannifin professionally in every interaction. The position coordinates directory updates with Human Resources, Facilities, Information Technology, Telecommunications, and department representatives. It requires discretion when handling employee information, customer inquiries, and sensitive calls. Regular hours are 8:00 a.m. to 5:00 p.m. on Thursday and Friday. Additional hours or schedule adjustments may be required for lunch and absence coverage and other business needs; occasional coverage may extend beyond regular workdays and hours, potentially including Monday through Friday. Parker-Hannifin is a global motion and control technologies company with operations in more than 40 countries. Its stated purpose is enabling engineering breakthroughs that lead to a better tomorrow, supported by a people-first culture emphasizing teamwork, inclusion, and growth. The company describes initiatives in energy efficiency and sustainability and is an Equal Opportunity and Affirmative Action Employer.

Requirements

High school diploma or equivalent.
Previous experience in a professional office, clerical, receptionist, customer service, call-center, switchboard, or administrative-support position.
Clear and professional verbal communication skills, including proper pronunciation, active listening, and a courteous telephone manner.
Strong interpersonal skills and ability to work effectively with employees, customers, vendors, and the public.
Ability to manage multiple calls, directories, and requests accurately and efficiently in a fast-paced environment.
Attention to detail and ability to maintain accurate contact and directory information.
Basic computer proficiency, including email, web-based applications, electronic directories, and Microsoft Office applications.
Ability to exercise discretion and maintain confidential information.
Flexibility to adjust work hours when necessary to provide coverage and meet business needs.

Responsibilities

Answer incoming calls promptly, professionally, and courteously using the corporate telephone system.
Screen, route, transfer, and forward calls to the appropriate employee, department, division, or facility.
Provide general company, department, and directory information consistent with confidentiality and privacy practices.
Assist callers with voicemail, automated-attendant, and telephone menu options.
Respond to routine questions about telephone procedures, extensions, and call routing; refer technical issues or non-routine concerns to the appropriate resource.
Maintain and update the Corporate Headquarters telephone directory to reflect employee, department, title, extension, and location changes.
Coordinate with Human Resources, Facilities, Information Technology, Telecommunications, and department representatives to receive and communicate timely directory and contact-information updates.
Ensure employee and departmental telephone information is accurate and current.
Inform appropriate personnel of personnel, department, or facility changes that affect call routing or directory information.
Maintain confidentiality when handling employee information, customer inquiries, and sensitive calls.
Provide coverage for lunches, absences, and occasional schedule changes beyond regular workdays and hours as needed.
Perform other related duties as assigned.