PBX Operator

Methodist Le Bonheur Healthcare•Memphis, TN

About The Position

The PBX Operator receives and directs incoming telephone calls to appropriate service locations, monitors and reports alarms on telecommunications and safety systems, and alerts support units to emergency and disaster situations. The role includes providing information and assistance to callers, processing outgoing calls, accessing patient information and room assignments, operating paging systems, following physician-paging protocols, and documenting specified alerts. The PBX Operator models behavior consistent with MLH’s Mission, Vision, and Values and performs other duties as assigned.

Requirements

High school diploma or equivalent.
1–3 years of call center work experience.
Knowledge of PBX operations, procedures, and equipment.
Ability to communicate verbally with Associates, management, and physicians.
Ability to understand moderately complex written materials, such as technical manuals.
Ability to work without close supervision and exercise independent judgment.
Ability to organize multiple tasks and projects and maintain control of one’s workflow.
Ability to type 25–30 words per minute on a computer.

Responsibilities

Respond promptly to incoming calls and provide callers with information and assistance.
Initiate outgoing calls and obtain accurate information to process and complete calls.
Use a database to access patient information.
Use a computer to obtain room assignments.
Operate paging systems for internal and external calls and emergency alerts.
Notify appropriate personnel during emergency situations.
Follow protocols for physician paging.
Monitor fire, cardiac arrest, burglar, and defense disaster alarms; determine alarm status and follow procedures.
Document Dr. Red, Emory House, and disaster alerts on the appropriate forms.
Perform other job functions as assigned or requested.
Model behavior consistent with MLH’s Mission, Vision, and Values.