PBX Operator

Prime Healthcare•Harlingen, TX

1d•Onsite

About The Position

The PBX Operator answers and routes incoming calls to hospital departments, physicians, and staff, and provides information or directs visitors and callers to appropriate contacts. The role handles emergency calls by connecting them with response teams or on-call personnel, monitors the telephone system, reports malfunctions to technical support, and maintains accurate call logs and messages. The operator also supports communications during hospital emergencies or critical events by coordinating calls and information flow, while following hospital policies and maintaining confidentiality when handling sensitive information. This is a per-diem, as-needed position at Harlingen Medical Center in Harlingen, Texas, with 12-hour shifts available on variable days, mids, nights, or overnight.

Requirements

High school diploma or equivalent required for all new hires effective 4/1/14.
Previous experience in an office or receptionist role.
Effective written and verbal communication and interpersonal skills.
Ability to multitask and prioritize needs to meet required timelines.
Analytical and problem-solving skills.

Nice To Haves

Previous PBX experience.
Customer service experience.

Responsibilities

Answer and promptly and courteously route incoming calls to appropriate hospital departments, physicians, or staff.
Assist visitors and callers by providing information or directing them to appropriate contacts.
Handle emergency calls by connecting callers to response teams or on-call personnel.
Monitor the telephone system and report malfunctions to technical support.
Maintain accurate call logs and messages for staff and departments.
Coordinate calls and information flow during hospital emergencies or critical events.
Follow hospital policies and maintain confidentiality when handling sensitive information.