PBX OPERATOR

Covenant Health•Knoxville, TN

About The Position

The PBX Operator efficiently answers and routes incoming calls to the switchboard as quickly as possible. The role handles a high volume of calls, communicates pleasantly with the public, monitors multiple alarm panels, and makes overhead pages.

Requirements

No minimum education is specified. A combination of formal education and/or prior work experience sufficient to demonstrate the knowledge, skills, and abilities needed for the job is acceptable; this is typically equivalent to a high school diploma or GED.
No minimum experience is specified.
No licensure is required.

Nice To Haves

A high school diploma or GED is preferred.

Responsibilities

Answer incoming calls and route them to other departments.
Monitor multiple alarm panels and the code phone.
Place long-distance calls for physicians.
Make overhead pages for employees and page codes.
Follow policies, procedures, and safety standards.
Complete required annual education assignments.
Work toward achieving goals and objectives and participate in quality improvement initiatives as requested.
Perform other duties as assigned or requested.