Front Desk Coordinator

Smile Doctors•Charlotte, NC

About The Position

Webb & Goldsmith Orthodontics is seeking a Front Desk Coordinator I to support its growing orthodontic practice. The coordinator welcomes visitors, provides information about clinic features, and handles administrative and patient-facing tasks. This role helps keep patient visits and schedules organized, supports account and payment processes, receives mail and shipments, and contributes to internal marketing initiatives. The organization describes its culture as people-first, fun, and encouraging, and offers team members opportunities to develop their talents and grow their careers.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual ability is a plus, but not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify the appropriate team member(s).
Perform various administrative duties.
Welcome visitors to the practice and provide information about clinic features.
Answer, screen, and route incoming calls; take messages as needed.
Check in patients and collect general information from patients on their first visit.
Verify insurance information.
Notify clinicians of patient arrival and readiness.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from everyone.