Front Desk Coordinator

The US Oncology Network•Rockville, MD

11d

About The Position

Under general supervision, the Front Desk Coordinator provides administrative and staff support for the department, handling administrative tasks for projects, programs, and processes specific to the operating unit. The role supports the delivery and marketing of services in accordance with budgeted objectives and established standards, maintains records and files, and may serve as a contact for information about administrative processes. The coordinator also assists multi-specialty physicians and practice management personnel who travel to multiple sites and supports the US Oncology Compliance Program, including its Code of Ethics and Business Standards. The position provides administrative support for projects and department programs, including research, data compilation, reports, correspondence, scheduling, records management, physician credentialing and contract documentation, patient chart requests, medical transcription, and disability forms. Work is performed in an office setting with frequent staff contact and exposure to conditions common to a clinic environment.

Requirements

High school diploma or equivalent required.
Minimum of three years of office administration experience.
Ability to perform duties involving prolonged sitting, some bending, stooping, and stretching.
Eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Normal range of hearing and vision correctable to 20/20.
Ability to occasionally lift up to 30 pounds.

Nice To Haves

Associate degree in business, office administration, or a related area preferred.

Responsibilities

Provide administrative support for special projects, including research, compiling data, and preparing standard reports.
Answer telephones, take accurate messages, and screen and direct calls professionally.
Compose, prepare, and proofread correspondence, office memos, and reports using a computer, maintaining confidentiality when required.
Handle administrative details for programs or processes under the direction of a physician or manager, including responding to information requests, sending routine letters and inquiries, answering questions, and following up on problems or needed changes.
Prepare materials for departmental processes or programs and design, implement, and update office forms using software applications.
Maintain organized and accessible files, update information, purge files regularly, and create filing systems as needed.
Maintain program calendars; schedule meetings and appointments; and make meeting arrangements or coordinate changes as necessary.
Use and maintain databases and online records, ensuring the accuracy of hardcopy and online records.
Review invoices for accuracy, provide payment or tracking codes, complete approval documentation, obtain authorized signatures, forward records to accounting, expedite payments, and file documentation appropriately, as applicable.
Maintain and update physicians’ medical licensure, professional certifications, professional liability, board certifications, and curricula vitae.
Maintain and complete health plan contracts, including new applications and reapplications, and hospital appointment applications.
Coordinate physicians’ monthly on-call schedules and maintain monthly vacation, time-off, on-call accrual, and holiday-rotation records; complete and distribute weekly schedules.
Handle requests for patient charts and copy pertinent information according to office guidelines.
Process medical transcription, including patient consultations and notes pertinent to treatment as dictated by physicians; type reports, manuscripts, and quality assurance records as necessary.
Complete patient disability forms when necessary.
Support and adhere to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.