Front Desk Coordinator
North American Dental Group•Center Line, MI
•Onsite
About The Position
Refresh Dental is hiring a full-time Front Desk Coordinator in Center Line, Michigan. The coordinator is the welcoming face and voice of the practice, helping patients feel valued while supporting smooth and efficient office operations. The role combines patient communication, appointment coordination, administrative tasks, and financial duties. The practice emphasizes empathetic patient care, professionalism, teamwork, and an inclusive workplace.
Requirements
- High school diploma or equivalent.
- Strong communication, organizational, and multitasking skills.
- Familiarity with dental software and Microsoft Office, and willingness to learn new programs.
Nice To Haves
- Associate’s degree.
- 1–5 years of customer service, insurance, or dental experience.
Responsibilities
- Handle financial tasks, including collecting co-payments, verifying insurance, and completing daily reporting.
- Perform administrative duties such as sorting mail, scanning documents, and photocopying.
- Answer phone calls, provide information, and schedule, verify, and confirm appointments.
- Explain dental procedures, policies, and services clearly to patients.
- Present financial arrangements and policies to patients with professionalism and empathy.
- Track appointments, cancellations, no-shows, and late arrivals to support a smooth schedule.
Benefits
- Competitive paid time off that grows with your career.
- Comprehensive benefits, including a 401(k).
- Continuing education and development opportunities.
- An inclusive work atmosphere that values individuality and teamwork.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
