Full-time Front Desk Agent

Pyramid Global Hospitality • Wesley Chapel, FL

1d • Onsite

About The Position

Pyramid Global Hospitality is hiring a Front Desk Agent for Saddlebrook Resort, an award-winning 480-acre resort near Tampa, Florida. The agent creates a memorable first impression, checks in and registers guests, and serves as a knowledgeable resource about the hotel, its amenities, and the local area. The role focuses on engaging, sincere customer service and resolving guest concerns to create positive experiences.

The Front Desk Agent also promotes hotel programs, handles front desk financial and operational procedures, communicates relevant information to the manager on duty, and assists other departments as needed. Candidates must be able to stand for the duration of their shift and work various shifts, including weekends and holidays.

Requirements

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability to work various shifts, including weekends and holidays.

Responsibilities

• Check guests in and register them, ensuring proper credit, recording and fulfilling special requests, and establishing accurate guest information.
• Provide engaging, sincere customer service and take an interest in guests.
• Help resolve problems and recover guest experiences when things go wrong.
• Promote and sell special hotel programs.
• Interact professionally with hotel and resort staff and provide other departments with necessary information.
• Know and follow emergency procedures and policies.
• Maintain the house bank.
• Communicate pertinent information to the manager on duty.
• Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
• Assist other departments as needed.
• Help guests discover their resort experience and provide information about the hotel, amenities, and local area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED