Front Desk Jobs in Detroit, IL

About The Position

Requirements

• Must be at least 16 years of age.
• Must be able to read and communicate in English, including articulating clear greetings, requests for assistance, and farewells.
• Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
• Must be friendly and able to smile frequently.
• Must be able to respond calmly to dissatisfied Guests and bring issues to a Manager’s attention.
• Must be able to read and write handwritten notes.
• Must be able to lift and carry up to 30 pounds.
• Must be able to move about the facility and stand for long periods; the description states that Team Members walk or stand for 100% of the shift.
• Must be able to reach, bend, and stoop frequently.
• Must work days, nights, and/or weekends as required.
• Must work in a noisy, fast-paced environment with distracting conditions.

Nice To Haves

• Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

• Greet Guests warmly upon arrival, guide them as needed, and bid them farewell while ensuring their experience was satisfactory and inviting them to return.
• Coordinate game rentals, merchandise sales, telephone inquiries, and other Guest needs at the front desk.
• Manage the flow of Guests from the entrance, communicate wait times, and share relevant information with Guests, Team Members, and Managers.
• Scout for open tables, bus and clean tables as needed, and rotate seating according to guidelines to support fair and balanced seating and timely table turns.
• Deliver silverware to Guests as they are seated.
• Process bill and “To Go” order transactions accurately and promptly; reconcile monies from assigned banks.
• Sell merchandise from the Front Desk and conduct merchandise inventory during or after a shift, if applicable.
• Prepare for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards; check that menus are clean and maintained.
• Review and maintain the cleanliness and organization of the Front Desk and Host station, restock supplies, and discuss problem areas with a Manager.
• Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives when appropriate.
• Notify a Manager when a Guest appears unhappy and calmly bring dissatisfied Guest issues to the Manager’s attention.
• Assist other Team Members as needed or as business dictates, and maintain a cooperative working relationship.
• Follow dress guidelines and maintain a neat, clean, and professional appearance.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k)
• Free games