Front Desk, Express Care

Mass General Brigham•Woburn, WA

5d•Onsite

About The Position

Mass General Brigham Medical Group is seeking a full-time Front Desk Assistant for its Express Care team. Express Care provides timely treatment for non-emergency conditions for adults and children ages 2 and up. The role supports patient care by delivering a compassionate, professional front-desk experience and helping keep daily operations running smoothly. The position is based at 425 Washington Street in Woburn, Massachusetts. The schedule is three 12.5-hour shifts per week, including an every-other-weekend rotation covering both Saturday and Sunday. Express Care operates seven days a week during days, evenings, weekends, and holidays; this position includes two on-call shifts per four-week scheduling period, weekend and holiday coverage, and flexibility to work overtime as needed. On-call work may require commuting to any of the listed Express Care locations: Brookline, Boston Common, Newton, Lynn, Natick, Westwood, and Woburn. Employees may also be asked to work at other centers during orientation or for cross-coverage due to staffing shortages or other extenuating circumstances. Free parking is available at each location.

Requirements

High school diploma or equivalent required.
Two to three years of administrative assistant or secretarial experience required.
Ability to work three 12.5-hour shifts per week, including an every-other-weekend rotation covering both Saturday and Sunday.
Availability for two on-call shifts per four-week scheduling period, weekend and holiday coverage, and overtime as needed.
Ability to commute to other listed Express Care locations for on-call shifts, orientation, or cross-coverage.

Nice To Haves

Trade, technical, or vocational diploma in a related field preferred.

Responsibilities

Welcome and register patients, providing a friendly, professional, and efficient check-in experience.
Coordinate patient appointment times by phone, answer incoming calls, and respond to general questions about Express Care services.
Collect and verify patient demographic, insurance, and registration information to maintain accurate records.
Recognize patients who may need immediate clinical attention and promptly alert appropriate clinical team members according to established procedures.
Collaborate with providers, clinical staff, and administrative colleagues to support patient flow and daily practice operations.
Assist with front-desk responsibilities, patient communications, and administrative tasks to maintain an organized and welcoming environment.