Care Coordinator - Front Desk

Texas Physical Therapy Specialists • San Antonio, TX

9d

About The Position

Care Coordinators are central to the patient experience at Confluent Health and its affiliated brands. They are often the first voice patients hear and the first face they see, setting a warm, organized, and professional tone from the initial call through every visit. This is a fast-paced, multitasking front desk role in which organization, follow-through, and ownership support patients and the clinical team.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, including settings such as retail, hospitality, call centers, or medical reception.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfort and confidence communicating by phone, including handling incoming calls patiently and professionally.
• Basic computer proficiency, including the ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.

Benefits

• Competitive compensation.
• Generous paid time off.
• Medical, dental, vision, and disability benefits.
• 401(k) with a 4% employer match.
• Comprehensive training in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.
• Structured onboarding and ongoing support from clinic leadership.
• Clear growth pathways, with opportunities to advance into clinic management, operations, and leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED