Care Coordinator - Front Desk

Confluent Health•Boone, NC

10d

About The Position

The Care Coordinator is a front desk role central to the patient experience. The coordinator is the first voice patients hear and the first face they see, setting an organized, warm, and professional tone from the initial call through each visit. This fast-paced, multitasking position supports patients and the clinical team through front desk operations, referral follow-up, scheduling, payment collection, and patient privacy practices. No prior medical experience is required; comprehensive training is provided.

Requirements

High school diploma or GED.
At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or over the phone.
Ability to manage multiple tasks while staying organized and detail-oriented.
Comfort and confidence communicating by phone, including handling incoming calls patiently and professionally.
Basic computer proficiency, including willingness and ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources.
Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and explaining next steps to patients.
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.