Care Coordinator - Front Desk

Confluent Health • East Patchogue, NY

1d

About The Position

Care Coordinators are central to the patient experience and serve as the first point of contact for patients, visitors, and referral sources. The role sets a warm, organized, and professional tone from the first call through each visit. It is a fast-paced, multitasking position requiring organization, follow-through, and ownership to support patients and the clinical team.

The Care Coordinator manages front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls. The position also reviews and follows up on referrals, maintains patient records, helps patients understand next steps, supports patient flow, and accurately collects payments. Patient privacy and HIPAA standards must be upheld.

The schedule is Monday, Wednesday, and Friday from 8:00 a.m. to 4:30 p.m., and Tuesday and Thursday from 10:30 a.m. to 7:00 p.m. Compensation is $18–$20 per hour. Comprehensive training, structured onboarding, ongoing clinic leadership support, and growth pathways are provided. No prior medical experience is required.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular in-person or phone interactions with the public.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfort and confidence communicating by phone, including handling incoming calls patiently and professionally.
• Basic computer proficiency, including ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations, including patient check-in, check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Benefits

• Generous paid time off.
• Medical, dental, vision, and disability benefits.
• 401(k) with a 4% employer match.
• Comprehensive training in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.
• Structured onboarding and ongoing support from clinic leadership.
• Clear growth pathways into clinic management, operations, and leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED