Front Desk, Express Care
About The Position
Mass General Brigham Medical Group is seeking a full-time Front Desk Assistant for its Express Care team. Express Care provides timely treatment for non-emergency conditions to adults and children ages 2 and up, with an emphasis on compassionate, supportive care. The role helps keep daily operations running smoothly and provides a positive experience for patients and their families. The position is onsite, primarily at 425 Washington Street in Woburn, Massachusetts. The schedule is three 12.5-hour shifts per week, with an every-other-weekend rotation that includes both Saturday and Sunday. The role also requires two on-call shifts per four-week scheduling period, weekend and holiday coverage, and flexibility to work overtime as needed. On-call assignments may require commuting to the organization’s Brookline, Boston Common, Newton, Lynn, Natick, Westwood, or Woburn locations. Employees may also be asked to work at other centers during orientation, staffing shortages, or other extenuating circumstances. Free parking is available at each location.
Requirements
- High school diploma or equivalent.
- Two to three years of administrative assistant or secretarial experience.
- Experience cannot be accepted in lieu of a degree.
Nice To Haves
- Trade, technical, or vocational diploma in a related field of study.
Responsibilities
- Welcome and register patients, providing a friendly, professional, and efficient check-in experience.
- Coordinate patient appointment times by phone, answer incoming calls, and respond to general questions about Express Care services.
- Collect and verify patient demographic, insurance, and registration information to maintain accurate records.
- Recognize patients who may need immediate clinical attention and promptly alert appropriate clinical team members according to established procedures.
- Collaborate with providers, clinical staff, and administrative colleagues to support patient flow and daily practice operations.
- Perform general front desk, patient communication, and administrative tasks to maintain an organized and welcoming environment.
Benefits
- Free parking at each location.
- Comprehensive benefits.
- Career advancement opportunities.
- Differentials, premiums, and bonuses as applicable.
- Recognition programs designed to celebrate contributions and support professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
