Front Desk Service Motivator Closing Shift

Gold's Gym Washington • Woodinville, WA

10d • Onsite

About The Position

The closing Service Motivator leads the front desk during the club’s busiest hours, closes the club, and prepares it for the next morning. The role focuses on creating memorable experiences for members and guests and helping guests choose and join the gym. Full training is provided, and the position offers opportunities to progress into management. The company describes its values as motivating, authentic, and passionate in every interaction.

The position is part-time and hourly, with closing shifts from 5:45 p.m. to 10:15 p.m. on weeknights and 3:00 p.m. to 7:15 p.m. on weekends. Evening hours are busy, with steady member traffic, music, and equipment noise. The employee is on their feet for the entire shift, moves throughout the club, and may need to lift up to 55 pounds.

Requirements

• Friendly, positive, and genuinely motivated to help people.
• Comfortable talking with people in person and by phone.
• Able to manage multiple tasks and stay composed during busy periods.
• Comfortable using computers and basic software.
• Dependable and punctual.
• Available to work evenings, including some weekends and holidays.
• High school diploma or equivalent, or currently enrolled.
• CPR/AED certified or willing to obtain CPR certification within 30 days of employment.

Responsibilities

• Greet every member by first name and every guest with a smile.
• Maintain front desk security by ensuring every member and guest is checked in.
• Create memorable experiences for members and guests.
• Answer phone calls and questions about the club and its services.
• Lead tours and help guests choose memberships suited to their goals.
• Enroll new members and introduce personal training and other club services.
• Follow up with guests after their visits.
• Complete closing procedures, confirm members have safely exited, and secure the building.
• Reset the fitness floor, locker rooms, and front desk, and update the shift log for the opening team.
• Process retail and membership transactions.
• Assist members with account and billing questions, escalating issues to management when needed.
• Log maintenance needs and report safety concerns or incidents to management.
• Support additional duties as needed.

Benefits

• Opportunity for advancement and progression into management.
• Training and development, including full training for the role.
• Employee discounts.
• Complimentary membership at all Gold's Gym PNW clubs, including tanning, red light therapy, and guest privileges.
• Paid sick leave.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED